Returns & Exchanges
At The Hatter, we want you to love your headwear, which is why we offer a 30-day return policy for all items in their original, unworn condition. If your new hat isn't the perfect fit, we are here to make the return process as seamless as possible.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Hat
Place the item in its original packaging to ensure the brim and crown are protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package.
Receive Your Refund
Once our team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing